PhilHosting.net Webhosting Review
I have been with Philhosting for nearly three months and I had my shares of ups and downs while using their services. Right now, I would like to give a review on Philhosting.net based on my experience. I have been ranting in rage in the past before due to their unannounced downtimes. If you were to scan my blog for anything Philhosting, it would return results that are saying negative things about them. I wish to correct it by writing a review based on their services while not in rage (hehe).
This Philhosting.net review is unpaid and is based on my experiences only. This review will focus on three main topics which are (1) pricing, (2) support and (3) services.
Back when I was pissed off at PhilHosting’s frequent downtimes, I looked around the web for alternative Philippine web hosters and tried to compare their plans to know which host is cheaper. I used PhilHosting’s prices as a comparison. When computing for the prices, I compared the price of the plan versus the features that plan offers such as webspace, bandwidth, and a tally of their features (a checklist of some sort). Also, I only used the Linux Hosting plans since I was on Linux Hosting in Philhosting.
Based on what I have tallied, Philhosting is cheaper than the rest of the competition. This is a good bargain for anyone who wants a cheap but feature-rich webhosting. Given 200mb of space and 5gb bandwidth per month is a good deal for bloggers for only P50/month.
My first experience with Philhosting’s websupport was when I bought my domain and web space from them. When I logged into my CPANEL, I noticed that I was only given 500mb instead of the 5gb that was supposed to be allocated to me. I sent a support ticket and a few hours later, it was fixed.
My second experience was when my cpanel login had bugs in it. Once again, I sent a support ticket asking for advice/help on that matter and their support team replied fast (from minutes to a few hours). I remember sending the first ticket at 1100pm and I got a reply one hour later. They are very responsive in their support and also helpful. In terms of support, I give them two thumbs up for their fast responses. Also, I have to commend on the quality of their responses, the responses came from a real person (you won’t get an automatically generated reply from a bot or something).
Uptime! What’s the use of having cheap prices and fast customer support if you can’t open your own blog right? A lot of webhosting companies use uptime as their selling points. Some boast on their 99.9% skin germ protection uptime which basically means that it’s super rare to get downtimes. This is something that I wish Philhosting would also boast on. Philhosting has had numerous downtimes especially last September 2007 (which I experienced). I heard that Philhosting had more downtimes last summer (chismis hihi). One of my fellow bloggers, JP aka Elmo, asked them about it and Philhosting answered that they were upgrading their services thus the downtimes everyone encountered.
If you look at it, upgrading their services would be good for the clients but it would have been better if they left a note telling us that there will be a scheduled downtime. Karlo even left Philhosting because of the downtimes last September 2007. Now, for their services that they offer such as their CPANEL and FANTASTICO, I’m quite impressed. They are quick to upgrade (thus downtimes) their softwares to the latest version thus they can prevent some security issues that can be found in the previous versions.
Based on the three points that I have mentioned which are prices, support and services, you can see that it was on services only where I was disappointed. In terms of prices, you get a good deal and when you encounter problems, you are sure to get a fast and personal response. Now if only they will send out notices when they will be having downtimes so that we, as their clients, will not go ballistic and curse them for their downtimes. ^_^