Globe Telecoms Facebook and Twitter Customer Support
It’s nice to see companies using social media to reach out or provide support to their customers. You can usually find a Facebook Page and/or a Twitter account for that company. The Facebook Page generally offers information and updates. Companies offer limited support through their page and through messenger chat bots. I personally use Twitter as it enables me to connect to a person faster (and there’s less competition on concerns and complaints).
Currently, the Globe Customer Support on Twitter are limited on the following accounts:
For Facebook, you can reach them through the following pages:
Requirements / Supporting Documents
Usually when you talk to these support channels, they would be asking you for verification of info. Here’s a few examples:
- Exact amount of Plan – Last payment made: a. amount b. payment channel c. mode of payment (cash/auto-debit) – Plan activation Year
- Company name – Authorized representative’s name – Complete billing address
WATCHOUTS! Avoiding Phishing / Avoiding Scams
- Always take caution when transacting or chatting with people online. Make sure that you are in contact with the real, validated and legitimate accounts and not fake accounts.
- Validated accounts have a small blue check (Facebook) or a check inside a cloud (Twitter) right after their name
- Do not click on links from emails, chat messages or text messages. It is best to type the address directly into your browser.
- Please do not share passwords, one time pins or your credit card csc.
Let me know your experiences. Till next time,